When Lindsay Pualoa cancelled her HVAC service appointment because her toddler was sick and she had been up most of the night before with him, she didn’t think much of it. But the company, AllTech Services in Sterling, Virginia, took the opportunity to provide exceptional customer service.
A few days after Lindsay cancelled the annual furnace check, her doorbell rang. “The HVAC company sent flowers with a note saying they hoped our child was feeling better soon,” she explains in a Facebook post. “I’m floored! I’ve never had something like this happen before.”
Great job with the customer relations, AllTech Services. You’ve probably just earned some customers for life with those flowers.
Source: The Burn